Direk Darryl Yap May Pahayag Tungkol Sa Apology Ng Philippine Airlines Sa Kanyang Reklamo!

Kamakailan lamang ay naglabas ng hinaing si Direk Darryl Yap hinggil sa naranasang inconvenience sa isang flight ng Philippine Airlines, mula Laoag hanggang Manila na PR 1197.

Ayon kay Direk hindi siya nakatulog at nakapagpahinga dahil sa ingay ng pagtsi-tsismisan ng mga flight attendant at iba pang crew.

"Dear Philippine Airlines PR 1197 Crew,

Gusto ko lang malaman nyo na hindi lang kami ng team ko ang walang tulog at gustong magpahinga kahit 50 mins lang ang flight mula Laoag hanggang Manila.

sa lakas ng mga bunganga nyo magtsismisan,

alam na namin ang mga pinagdaanan nyo these past few days.

iniyak na lang ng baby sa tabi ang irita nya dahil di siya makatulog dahil napakaingay nyo.

THE MOUTH OF THE FILIPINO."

Agad namang nagkomento ang Philippine Airlines Facebook page sa mismong post ni Direk Daryl. Ayon dito, "Hi, Darryl. Please allow us to extend a sincere apology if our service did not meet your expectation. We certainly have no intention to cause our passengers any disservice. Rest assured that your feedback will be brought to the attention of the office concerned for their information and proper handling. Thank you."

Ngunit tila nakulangan si Direk Darryl sa apology na ito ng PAL. Hindi naman umano sa ayaw niyang patawarin ang mga ito ngunit, may iba naman umanong ways para mag-apology at hindi 'yung nakaka-insulto.

Ayon sa kasunod na post ni Direk Darryl, "Hi Philippine Airlines,

first of all, for you to say that "your service did not meet my expectation" is a mockery of the words service and expectation.

Nagmamaasim ba kayo PAL?

Imagine, expectation ko lang pala ang “convenience”, “peace and quiet”?

Hindi yan part ng patakaran nyo?

Ako pa papaandaran nyo nyan?

As much as I would like to accept your apology,

I believe there is a better way for you to express it.

The apology should also extend to other passengers who had to endure the inconvenience. Only then will your apology sound sincere,

only then will I accept it.

it's easy to see that you're only trying to appease me because of the influence that I wield, because of the damage that I can inflict. But what about those who cannot speak truth to power? Are you not going to apologize to them? Are you not going to apologize to ordinary Filipinos who were aboard that plane as well?

Gaya ng sinabi ko, ang iingay ng crew nyo.

kung may blackboard lang ako at chalk—

inilista ko na ang mga cute na yan as NOISY,

para mapalabas na ng eroplano.

Is your hospitality exclusive to foreigners and bigwigs? I cannot rest assured that my feedback will be brought to the attention of the proper authorities or office concerned unless you become transparent of your corrective steps,

my staff already sent an email by the way.

How will you handle those employees anyway? Reorient them about customer service protocols? That's lame.

Here's a suggestion: pag force leave nyo ang staff nyo! ienrol nyo sa NASA's Reverberant Acoustic Test Facility. Until they realize how noise can potentially snatch someone's sanity in a snap."